At Your Brand Hair Products, we aim to process and dispatch your orders as quickly and efficiently as possible. Please read the information below before placing your order.
Sample Pack Orders
All sample pack orders are typically dispatched within 5 working days of your order being placed.
Once your order has been shipped, you'll receive confirmation along with any available tracking information.
Production Lead Times
First Orders: Your first bespoke order will be dispatched within 20 working days from artwork approval.
This allows time for artwork checks, label production and manufacturing to ensure your products meet our quality standards.
Repeat Orders: Repeat orders are typically dispatched within 10 working days from receipt of payment, subject to stock availability.
International Shipping
We proudly ship to customers worldwide.
Please note that international shipments may be subject to customs procedures depending on the destination country.
European Union (EU): Customers ordering from the European Union must provide a valid EORI number before their order can be dispatched.
If a valid EORI number is not supplied, we may be unable to process your shipment.
Please note that orders shipped to the EU may also be subject to import duties, VAT, customs clearance fees or other local charges. These charges are determined by your local customs authority and are the responsibility of the recipient.
United States (US): Customers ordering from the United States may be required to provide a Tax ID number.
Where required, we will contact you before dispatch to obtain these details.
Orders shipped to the US may also be subject to import duties, taxes, customs clearance fees or other local charges, which are the responsibility of the recipient.
Customs & Import Charges
Please note that any customs duties, import taxes, brokerage fees or other charges imposed by your country's customs authority are not included in our product or shipping prices.
These charges are the sole responsibility of the recipient.
Unfortunately, Your Brand Hair Products has no control over these fees and cannot be held responsible for any additional customs charges or delays caused by customs clearance procedures.
Need Help?
If you have any questions regarding shipping, lead times or international deliveries, our team will be happy to help.
📧 Email: sales@yourbrandhairproducts.com